FAQs

Chris_ContactChris_Contact Community Manager

You can use the community to chat and get support from parents who’ve been there, find local support, ask questions and talk to others who run support groups and find information, support and other parents of children with the same condition as yours.

Find answers to frequently asked questions here.


I want to talk to parents of children with the same diagnosis as my child.

The best place to start is Conditions chat. This is where you can talk to others about your child’s particularly disability or condition.

Rarer conditions may have fewer members in the community at first – but it’s worth sticking around as new parents will join all the time.


I want to talk to parents who have had similar experiences to me.

Even if our children don’t have the same diagnosis, we still have lots of similar experiences. You can talk about these in our general discussion boards.

We’ve organised the community around child age groups to make it easy to find where you need to go. Within that, you can talk about anything you like.


I’m looking for Contact's support.

If you’re looking for the advice and support written by our parent advisers, visit www.contact.org.uk/advice-and-support


I’m looking for local support.

You can take a look at our local support section to chat with people in your region.


How do I know this is a safe space?

Our community guidelines were created with community members.

The community is moderated by our helpline team. We will hide any posts that don’t meet the community guidelines. If you're in crisis and in need of immediate emotional support, the Samaritans are there to listen 24 hours a day.

If you are worried about a post, you can report it confidentiality by sending Chris_Contact a private message or by clicking on the report post button.

All our moderators use the same name and account as community members and moderators told us this makes it easier for them. But don’t worry – we’re all real people.

Other community members can only see your username, location and a few other details which you can add to your profile if you like. If you choose to share more details, it’s safer to do so through a private message.


I can’t find my child’s condition/ want to talk about something different.

Let us know and we’ll set this up for you.


How do I start a new discussion?

Click on the ‘New Discussion’ button on the left.


How do I send a message?

Click on the ‘inbox’ button next to your profile picture (in the top right-hand corner). This will bring up a menu where you can see recent private messages or send a new message. You can send a message to one other person or to lots of members.

If someone includes you in a conversation that you don’t want to see, you can click ‘leave conversation’ on the left-hand side to leave the message group.

To message a moderator, start typing Chris_Contact and select this from the list.


How do I edit my profile?

Click on the settings cog in the top right-hand corner. A drop down menu will appear. Select ‘Edit my profile’. You can make changes to your picture, password and notification preferences by selecting an option from the menu on the left-hand side.


How do I report a post?

Click on the 'Flag' button under a post. Select 'Report' from the list. This will give you a chance to tell us what is worrying you. Only a moderator will see your comment. We aim to check all reports within one working day.


How do I give feedback or add comments and suggestions?

We need your feedback to make sure we get things right. You can contribute to our suggestions and ideas thread. If you have a complaint, please email [email protected]


I would like to post a fundraising page, blog or research project.

We're sorry but we don't allow fundraising posts, petitions or research projects.


This discussion has been closed.